Cot Help Desk
The help desk is staffed with technology professionals whose primary goal is to provide answers and resolutions in a timely manner.
Cot help desk. Watch our latest videos and podcasts. All reported inquiries requests and incidents are tracked through completion in our help desk system called bmc footprints. 301 c st tulelake ca 96134. 719 w 3rd st dorris ca 96023 ph.
Submit a service request online or call 301 496 4357. Field and central office employees should use the help desk to report problems with their pc s i e. First time users will need to call us to get your secret code. The commonwealth service desk csd is the first point of contact for all statewide customers who use the commonwealth of kentucky s it infrastructure shared services.
Contact the commonwealth service desk with all requests for services. The it help desk support staff installs configures and tests maintains monitors and troubleshoots end user workstations and related hardware and software in order to deliver required desktop service levels. The csd aims to assist you with all of your technology needs. Cot offers technical guidance and information to assist your agency in complying with meeting protocols for novel coronavirus covid 19.
Hardware software and password problems issues that cannot be resolved remotely by help desk or central office it staff will be referred to regional pomeroy technical staff for resolution at the field employee s location. Askit is our self service knowledge base. Visit askit the self service knowledge base available to nih staff.